Administrative Assessment Units
Administrator: Dr. Jim Carr
Admissions Services
Advancement
Athletic Department
Career Center
College of Lifelong Learning
Health Center
Institutional Testing
International Students Services Program
Minority Student Services Program
Public Relations
Student Financial Services
Student Publications
Student Life
Administrator: Mel Sansom
Admissions Services
Advancement
Athletic Department
Career Center
College of Lifelong Learning
Contact: Bob Reely
Assessment Plans 2008-2009
Assessment Reports 2007-2008
2008-2009
American Studies Institute
Assessment Plans 2008-2009 2009-2010
Assessment Reports 2007-2008
Health Center
Institutional Testing
International Students Services Program
Minority Student Services Program
Public Relations
Student Financial Services
Student Publications
Student Life
Contact: David Collins
Assessment Plans 2009-2010
Assessment Reports 2008-2009
Assessment Plans 2008-2009
Assessment Reports 2007-2008
Accounting
ARAMARK
Bookstore
Business Office
Harding Press
Heritage Inn
Manager: Vickie Walton
Assessment Plans 2008-2009
Assessment Reports 2007-2008
As part of the assessment process, Heritage Inn guests have the opportunity to rate the overall performance of the Inn, the customer service received by hotel staff, and the customer's willingness to return. They also have the opportunity to make suggestions and offer criticisms on guest survey cards. Because to these comments and suggestions the following changes have been made:
- Larger TV's have been purchased
- Hooks were installed on bathroom doors
- Waterproof mattress covers were replaced
- Kitchens in suites have been stocked with more utensils for cooking
- Temperatures in hallway are more closely watched and regulated to provide comfort as well as efficiency
There are also several other ideas that have been submitted that area under consideration for the future.
Human Resources
Contact: David Ross
Assessment Plans 2008-2009 2009-2010
Assessment Reports 2007-2008
Assessment Activities:
- By tracking the number of employment inquiries received through verbal, written, and electronic requests, we were able to determine which area produces the most requests. Because of this information, we have been able to enhance the manner in which information reaches those who inquire electronically.
- Information obtained through the assessment program showed a need for a more complete website to be developed. Two of our objectives were to update employee orientation and have basic paperwork completed prior to orientation. Coupling our two objectives with the need of the website upgrade, we created a new website which contains some of the forms needed during the orientation process. When new hires retrieve the forms prior to attending orientation, the result will be a decrease in the amount of time spent in orientation which will save the school time and money.
Payroll
Physical Resources
Contact: Danny DeRamus
Assessment Plans 2009-2010
Assessment Plans 2008-2009
Assessment Reports 2008-2009
Assessment Reports 2007-2008