Level of Service Agreement

What we expect from you...

• You must supply and/or purchase all hardware equipment including the computer and a 10Base-T Ethernet card.
• You must agree to the terms of Harding University’s Code of Practice for the Use of Information Technology Services, the Policy for the Use of Technology Resources, the Policy for the Use of E-mail and the DormNet Agreement.
• You must have the media for your operating system and any software required for installation.
• You understand that the DormNet staff can only provide assistance for DormNet-related questions and problems. This does not include other hardware and unrelated software problems.
• By seeking our assistance, you assume all responsibility for data loss and/or system failures that might occur. Students are urged to back up important data before seeking assistance.
• You must be present for the duration of the DNA's appointment in your room. If you must leave for any reason, the appointment is over.
• You must respond to a call from a DNA as soon as possible. They will make three (3) attempts to contact you. If you fail to contact the DNA after these three attempts, your work order will be canceled.
• You understand and accept the responsibility that if we open up your computer to install an Ethernet card, it may void your warranty.
• Your computer must meet the minimum hardware and software requirements. If it does not, the DormNet staff reserves the right to refuse a network connection.
• As a DormNet subscriber, you agree to help minimize distractions of the DormNet staff by making the room a work environment more conducive to providing technical support (e.g. lowering loud music or loud conversation, etc.). You will provide them with a clear place to work on your computer.

What you can expect from us...