Computer Support Guidelines

Harding University purchases computers with extended warranties from the manufacturer. In order to maintain a high level of service we keep identical spares for standard computer models.  We also keep "Ghost" images which allow us to re-install typical Harding software quickly onto these computers.

ITS maintains a web page (located on Pipeline) to be used to purchase computers which we can service most quickly. If you have a task for which the standard computer system is not appropriate, please call the Help Desk at extension 4440 and ask to speak to a technician. We will be glad to consult with you and help you acquire a computer that will meet your needs.

Departments should budget to service or replace any additional equipment which was not purchased together with the computer. We will be happy to assist you in finding service for your equipment, packing it for shipment, etc. ITS does, however, provide service for laser printers within the guidelines stated below.

Computing equipment donated to the University should be evaluated by ITS employees to ensure that it is compatible with our current software standards.

Please understand that we are not able to service equipment which is not owned by the University.