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Student FAQ

Can I use a laptop in the library and get wireless internet service?

Yes, the library has wireless internet access throughout the building.

What can I do if I am having trouble accessing library resources?

Please consult our off-campus access guide for specifics on error messages and what to do about them.

How do I find articles for my research paper?

There are a variety of ways to locate articles to aid you in your research.

There are some online tutorials available that cover the basics of searching some of our more popular resources.  Please contact the library with any questions you may have regarding these resources.

How do I find books?

Use the Power Search tool to find both books within the library building and electronic books the library owns.

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How do I find what my professor has put on reserve at the library?

Choose Course Reserves from the menu options on the left hand side of this web site.  Select your teacher's name from the list of instructors, or select the course's name and then click the Search button.  A list of items on reserve for that instructor or course will then display.  There may be both a physical copy and an electronic copy of the item.   To obtain the physical copy, you will need to know the call number of the item and will ask for it at the Circulation Desk.   Follow the link within the record to obtain the electronic copy of the item.

I'm a distance education student. What's different for me?

Although access and services are the same for all students, there are a few exceptions for Distance Ed students.  Please consult our Distance Ed FAQ for more detailed information.  If you have questions, please contact our E-Learning and Instruction Librarian.

How can I obtain a book or article that is not in our library?

Our Interlibrary Loan department can borrow books and obtain copies of articles from other libraries.  You will need to submit an online request to start the process.

How long does it usually take to receive an Interlibrary Loan (ILL) book or article once I've submitted my ILL request?

Most photocopies are received within 4 days but can take up to 2 weeks. Most books, or other loaned items, are received within a week but can take up to a month, depending on how far away the lending library is and how responsive they are.

How do I go about renewing my Interlibrary Loan (ILL) books?

You must complete a renewal request form BEFORE the item is due. If possible, please submit this form online at least five days before the item's due date to allow staff time to contact the lending library and get approval. All requests for renewal are subject to the approval of the lending library. If the item is renewed, you will receive a notice by email and the new due date will also display in your library account page. If you do NOT receive a renewal by the item's due date, please contact the Interlibrary Services office at 501-279-4238 to avoid overdue fees.

Can I renew my books without bringing them to the library?

Log on to your Library account and select the items you would like to renew and use the "Request Renewal" button. If your items are eligible for renewal, they will be renewed and your new due date will display on the screen. If for some reason, your items are not eligible for renewal, you will see a message displayed at the top of the page that the renewal failed. If the renewal failed, you will need to contact the Circulation Department for more information. Items may only be renewed one time before they have to be returned to the library.

How do I request extended check-out privileges if I'm taking my capstone/senior seminar course?

Students enrolled in a capstone or senior seminar course qualify for extended check-out privileges which include 4-week check-out plus one renewal of most books located on the second floor of the library, with the exception of Juvenile, Best Sellers and Christian Fiction. Please note that items requested through InterLibrary Loan (ILL) are not included in this agreement.

Students who wish to be awarded the extended check-out privileges must complete the Extended Check-out Privileges form, obtain their capstone/senior seminar professor’s signature, and return the completed form to Brackett Library.

Completed forms can be sent via campus mail (HU Box 12267) or returned in person at the Brackett Library Circulation Desk.

How do I apply to work in the library?

Read our Student Worker FAQ for more information about student jobs.

What if I still need help?

You can stop by the Information Desk beside the stairwell,
Send us an email,
Send us an Instant Message (available on most pages of the library website),
Send us a text message at 501-203-9611,
or Call the information desk at 501-279-4775 any time the library is open.  Our hours are listed on the Brackett Library Calendar.

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