Information Technology Services

Parent Guide

Welcome to Harding!  Many Information Technology (IT) resources are available to your student. This guide was created to to give you an idea of the electronic resources that are available and how your son or daughter may use them.

Before Your Student Arrives . . .

We have recommendations to make your student's use of technology at Harding easier and more productive.

Hardware Recommendations

The following information will help you select a computer that will most effectively use the dorm network (DormNet).

Suggestions for Buying a Computer

Windows or Macintosh?
Both Windows and Macintosh computers will meet basic word processing, spreadsheet, e-mail, and Internet needs. Both platforms are supported on DormNet. We suggest you check with the head of your academic department to see if they recommend one platform over the other.

Other Factors to Consider When Bringing a Computer to Harding:
  • Random Access Memory (RAM): Memory affects the performance of the computer and the amount of applications that can be running at the same time. It is best to configure a system with as much memory as you can afford. Purchase a system that will allow for future upgrades in RAM if needed.
  • Wireless Access for Desktop Machines: There is now wireless access in the dormitories and on-campus apartments.  If you have a desktop machine, you may want to purchase either a wireless Ethernet card for it or a wireless USB Ethernet device.

TV Options at Harding University

Both cable TV and Philo based TV options are provided.

Note:You will need your own cable to connect your TV to the jack.

Software Recommendations

The following information will help you select software that will be compatible with software in labs and other places on campus.

  • Updated anti-virus software is required for all computers connected to Harding's network. It doesn't matter what anti-virus software you use, as long as it it current and up-to-date.
  • An operating system with up-to-date security patches is also required to be connected to Harding's network.
  • The Microsoft Office Suite is used in all public computing labs. This is the standard for academic use.  It is available free for student use.  Current Harding students may download Office 365 for free by following the link in Pipeline.

Student Support - DormNet

Service provided by Harding’s Student Support & Communications department that brings the Internet and the campus network directly to a student’s personal computer is called DormNet. Dorm residents have access to the Internet in their rooms through a wireless or a wired connection.

Student Support & Communications also operates the DormNet Help Desk. The DormNet Help Desk is open from 11:00 a.m. to 10:00 p.m. Monday through Thursday, and from 11:00 a.m. to 5:00 p.m. on Friday.  Contact them at 501-279-4545 or at dormnet@harding.edu.   You can follow their blog at dormnet.blogspot.com.

Having Problems?

Contact Student Support & Communications' Help Desk at 501-279-4545, see them in the Administration Building room 205 or email them at dormnet@harding.edu.

 

Accounts and Email

Accounts
An account is created for each student at time of admission. It will be used to access all online information at Harding.  The student must activate their account before using it. Please note that, due to federal privacy laws, this information can only be given to the student.

Passwords
Your student can change their password by going to password.harding.edu. If the password is forgotten, your student can go to pipeline.harding.edu and click on "Forgot Password". If they are still having problems, your student can call the DormNet Help Desk at 501-279-4545. Please note that, due to federal privacy laws, this information can only be given to the student.

Email
Your student will have a free email account within the 'harding.edu' domain. Their email address will be username@harding.edu where username is the Harding username they have been assigned.

Harding uses Google Apps for Education to host email and calendars. Your student can log into their e-mail through the Pipeline portal, or they can go directly to connect.harding.edu to log into their Harding email.

Network Access

Pipeline Portal
Harding's portal for students, faculty, and staff is at pipeline.harding.edu. It can be used to access personal Harding information - Financial Aid, grades, class schedules and much more.

Wireless Access

Secured wireless access is available in all of the dormitories and on-campus apartments (Village and Legacy), as well as most buildings on campus.  Wireless guest access is also available in most public buildings.  The secured access uses your Harding username and password to authenticate. 

Content Filtering
Harding uses content filtering software to filter Internet access on campus.  All web access on campus, whether through the campus network or the wireless guest network, is filtered. If you encounter a site that is blocked and you feel it should not be, there is a link on the page to request that a site be re-categorized. The request will be evaluated to determine whether to change the categorization.

Computer Registration
Your student will be asked to register their computer before they will be able to access the Internet. This ensures that their computer has up-to-date anti-virus software installed and running and that their operating system is current and up-to-date.

Protecting Your Computer and Your Identity
In these days of internet scams, your student needs to protect their computer and their identity.

Policies

Harding has several policies and suggested practices to help keep your identity and your data secure.

Policy for the Responsible Use of Information Systems & Technology

FERPA Policy

DormNet Agreement

Contact Us

Faculty/Staff IT Help and Training: 501-279-4440
itshelp@harding.edu
ittraining@harding.edu

Student IT Help: 501-279-4545
dormnet@harding.edu

E-Learning Help: 501-279-5201
elearning@harding.edu

Telephone Service: 501-279-4100