Information Technology Services

Student Guide

Welcome to Harding! Many Information Technology (IT) resources are available to you. This guide was created to to give you an idea of the electronic resources that are available and how they may be useful to you.

Before You Arrive...

We have recommendations to make your use of technology at Harding easier and more productive.

Hardware Recommendations

The following information will help you select a computer that will most effectively use the dorm network (DormNet).

Suggestions for Buying a Computer

Windows or Macintosh?
Both Windows and Macintosh computers will meet basic word processing, spreadsheet, e-mail, and Internet needs. Both platforms are supported on DormNet. We suggest you check with the head of your academic department to see if they recommend one platform over the other.

Other Factors to Consider When Bringing a Computer to Harding:
  • Random Access Memory (RAM): Memory affects the performance of the computer and the amount of applications that can be running at the same time. It is best to configure a system with as much memory as you can afford.
  • Wireless Access for Desktop Machines: There is wireless access in the dormitories and on-campus apartments.  If you have a desktop machine, you may want to purchase either a wireless Ethernet card for it or a wireless USB Ethernet device.

TV Options at Harding University

Both cable TV and Philo based TV options are provided.

Note:You will need your own cable to connect your TV to the jack.

Software Recommendations

The following information will help you select software that will be compatible with software in labs and other places on campus.

  • Updated anti-virus software is required for all computers connected to Harding's network. It doesn't matter what anti-virus software you use, as long as it it current and up-to-date.  This includes Macintosh computers.
  • An operating system with up-to-date security patches is also required to be connected to Harding's network.
  • The Microsoft Office Suite is used in all public computing labs. This is the standard for academic use.  Current Harding students may download Office 365 for free by following the link in Pipeline.

Student Support - DormNet

Service provided by Harding’s Student Support & Communications department that brings the Internet and the campus network directly to a student’s personal computer is called DormNet. Dorm residents have access to the Internet in their rooms through a wireless or a wired connection. 

Student Support & Communications also operates the DormNet Help Desk. The DormNet Help Desk is open from 11:00 a.m. to 10:00 p.m. Monday through Thursday, and from 11:00 a.m. to 5:00 p.m. on Friday. Contact them at 501-279-4545 or at dormnet@harding.edu. You can follow their blog at dormnet.blogspot.com.

Having Problems?

Contact Student Support & Communications' Help Desk at 501-279-4545, see them in the Administration Building room 205 or email them at dormnet@harding.edu.

Accounts and Email

Accounts
An account will be created for you when you are admitted. You will use it to access all online information at Harding.  It is your IT identity, so you should change the password regularly and not share it. You will be required to change your password at least once a year. You can find rules for good passwords here.

To use your account, you must activate it first. Go to pipeline.harding.edu and click on "Activate my Account" under "Student Access". Follow the instructions.  Your username will be displayed after you have activated your account.  If you encounter problems while activating your account, please call Student Support & Communications' Help Desk at 501-279-4545.

Password
You can change your password by going to password.harding.edu. If you forget your password, you can go to pipeline.harding.edu and click on "Forgot Password". If you are still experiencing problems, please call the DormNet Help Desk at 501-279-4545.

Email
With your account, you have a free email account within the 'harding.edu' domain. Your email address is username@harding.edu where username is the Harding username you have been assigned.

Harding uses Google Apps for Education to host email and calendars.  You can log into your e-mail through the Pipeline portal, or you can go directly to connect.harding.edu and log in to your Harding e-mail.

Network Access

Pipeline Portal
Harding's portal for students, faculty, and staff is at pipeline.harding.edu. Use it to access your Harding information - financial aid, grades, class schedules and much more.

Wireless Access

Secured wireless access is available in all of the dormitories and on-campus apartments (Village and Legacy), as well as most buildings on campus.  Wireless guest access is also available in most public buildings.  The secured access uses your Harding username and password to authenticate. 

Content Filtering
Harding uses content filtering software to filter Internet access on campus. All web access on campus, whether through the campus network or the wireless guest network, is filtered. If you encounter a site that is blocked and you feel it should not be, there is a link on the page to request that a site be re-categorized. The request will be evaluated to determine whether to change the categorization.

Computer Registration
You will be asked to register your computer before you will be able to access the Internet. This ensures that your computer has up-to-date anti-virus software installed and running and that your operating system is current and up-to-date.

Protecting Your Computer and Your Identity
In these days of internet scams, you need to protect your computer and your identity.

Policies

Harding has several policies and suggested practices to help keep your identity and your data secure.

Policy for the Responsible Use of Information Systems & Technology

FERPA policy

DormNet Agreement

Contact Us

Faculty/Staff IT Help and Training: 501-279-4440
itshelp@harding.edu
ittraining@harding.edu

Student IT Help: 501-279-4545
dormnet@harding.edu

E-Learning Help: 501-279-5201
elearning@harding.edu

Telephone Service: 501-279-4100