Harding University takes very seriously complaints and concerns regarding the institution. Most complaints or concerns of a specific nature should be initiated and resolved at the campus level through normal University processes whenever possible. An email address (consumerinfo@harding.edu) and a toll free number (844-678-2777) are available to help a student understand the process for filing a complaint. The university has an official complaint policy as well as a formal complaint form.
Complaints associated with the institution’s compliance with academic program quality and accrediting standards may be directed to the Higher Learning Commission (HLC) following their complaint process which is published at www.hlcommission.org/HLC-Institutions/complaints.html.
Students enrolled in Harding postsecondary distance education (e.g., online courses, clinical placements, etc.) must follow Harding’s published student grievance process before contacting the Arkansas Division of Higher Education (ADHE). Grievances regarding student grades or conduct violations are governed entirely by institutional policy and Arkansas law and will not be considered by ADHE. If a student must report an unresolved grievance, the student may complete the student complaint form at www.adhe.edu/students-parents/colleges-universites/student-grievance-form. Resolutions by ADHE are final. Students must submit a written grievance to ADHE using the form. The grievant also must provide written documentation from the college/university verifying that the institution’s appeal process has been followed.
Harding University is authorized for operation as a postsecondary educational institution by the Tennessee Higher Education Commission (THEC). For grievances by students enrolled at the Harding University Memphis campus that are not resolved at Harding, please contact Tennessee Higher Education Commission at 312 Rosa Parks Ave, 9th Floor, Nashville, TN 37243 or 615-741-3605. Any person claiming damage or loss as a result of any act or practice by this institution that may be a violation of the Title 49, Chapter 7, Part 20 or Rule Chapter 1520-01-02 may file a complaint with the Tennessee Higher Education Commission, Division of Postsecondary State Authorization.